FAQs
Returns, refunds and exchanges
Can I cancel?
Orders that have been completed cannot be canceled or changed. Please confirm the size, color, price and quantity before completing your order.
Can I refund to another credit card?
You cannot refund to another credit / debit card. If you're trying to return something but the card you used to purchase the item is not available.
Tell me about the exchange?
Replacement is not guaranteed due to our limited stock.
Tell me about the return?
Returns and exchanges for the orders from Los Angeles Apparel Japan Online Store are accepted depending on circumstances.
About shipping
Where is my package?
You Can track from this link.
https://www.nittsu.com/Tracking/en/Tracking/Enter
Do you ship overseas?
We do not ship overseas from the Japan Online store, but we do from the US Store. We ship to Canada, Europe, Australia, Hong Kong, South Korea, Singapore, Malaysia and other countries from the Los Angeles Apparel US Store.
How do I change my shipping address?
If you enter the wrong address, please contact Japan customer service as soon as possible. We will do our best to see if adjustments are possible. Even if you contact us immediately after placing an order, there is no guarantee that it can be changed, so please check again before confirming your order.
If you do not know how to fill out the address field, please contact Japan Customer Service with the informations below.
- Postal code
- Street address
Can my order be picked up instead of delivered?
Delivery to Japan will be by Yu-Pack service at the post office. If you deliver once and you are absent, you will be left with an absentee vote and you can choose to redeliver or pick up at the post office.
Do you want to visit our headquarters factory in South Central, Los Angeles? Contact customer service.
Where do my orders ship from?
Ships from the following address in Los Angeles, California, USA.
1020 E 59TH ST. LOS ANGELES, CA 90001 USA
(Ship once a week on Wednesday. )
How is my order shipped?
All shipments to Japan are shipped from Los Angeles, California, USA via reliable Nippon Express MailPlus service, and are delivered by post offices in Japan. After your package has been sent, you will be notified by email with your tracking number.